Due to increased government regulation worldwide during the coronavirus (COVID-19) pandemic, we anticipate that there will be some delays affecting the passage of mail through customs. This depends on the local customs regulations for each impacted country, region and territory. Our delivery partner always strive to deliver your parcel as soon as they can, within the stipulated timeframe.
Shipping & Delivery Terms
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*NOTICE: For international orders: to ensure smooth Customs Clearance, please ensure that your Full Name matches that of your National Identity Card.
COVID-19 update
Backorder Notice:
This item is currently on backorder and is unavailable for immediate shipment. Once the item is back in stock, we will process and ship your order without delay. Thank you for your patience and understanding.
Processing Times
All the items will be shipped out from Singapore
Orders received that are in-stock will be ready for shipping out within 3 to 5 business days (excluding weekends and holidays). Customers will be informed via email once their orders have been shipped.
Important Notice: Please note that we only process and ship parcels on workdays (Monday to Friday). Orders placed on weekends or holidays will be processed on the next available workday.
Note: Processing time is different from Shipping time
Delivery Leadtime
All the estimated shipping times shown on the checkout page are provided by the shipping company. The time doesn’t include our order processing time. Once shipped, actual delivery date is up to the actual shipper, and in no way under our control. We delivers your orders to anywhere in the world, excluding P.O. Box addresses and APO/FPO addresses.
International Delivery Leadtime
Shipping times can vary significantly depending on the destination country. As a result, the shipping estimates we provide are more reliable for orders within Singapore and may be less accurate for international shipments.
Item Tracking
When shipped, orders can take several hours to update with tracking information. You will be able to track your orders 24/7 with the tracking links in your account or in your shipment notification message.
If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!
If you need more detailed information, please drop us an email at ourarch@singnet.com and we’ll help you out!
Shipping cost borne by buyer / customer and will differ based on weights and shipping address.
Please confirm the delivery address and do contact us immediately if there are any changes for shipping. No changes are allowed once the item(s) is/are shipped out.
Import Taxes & Duties
Please be aware that any import taxes, duties, or customs fees incurred upon delivery are the responsibility of the recipient. These charges may vary depending on the destination country and local regulations.
We recommend checking with your local customs office for more details regarding potential charges before placing an order.
Damage or Lost Items during Transit
We take great care in packaging and shipping your orders. However, in the unfortunate event that your item is damaged or lost during transit, contact your chosen courier ASAP
Unexpected Delays
Please take into account that delivery times for overseas parcels may take a longer time period due to the long-distance travel required. Additionally, during huge online campaigns and sales periods, we do foresee a spike in volume which may potentially cause brief delays to the delivery time as well.
Delays in parcel delivery could be due to various reasons such as:
- Force majeure events like natural disasters and inclement weather conditions
- Customs clearance complications
- Peak periods with high sales volume
Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges.
If you have any questions regarding shipping times please check our customer service Help Desk.